Five steps,
no surprises.
From first ring to final sign-off, this is how the firm has been running since 1998. The bits that matter — survey for free, quote in writing, fixed price, no deposit until the quote is agreed — have never moved.
“The bit that ought to be unremarkable about a trade is the bit most of our customers thank us for.”
01
01Day oneFirst contact
Three minutes on the phone — or thirty seconds with the estimator.
Most people start with the 30-second estimator on the website — we’re the only firm in the county that publishes indicative prices — or by ringing the yard. Tom usually answers. We’ll ask three or four questions and book a survey slot in the next free week.
02
02Within 7 days, usually 3Free site survey
Tom or Lewis on site, tape in hand, no clipboard hard sell.
We turn up when we said we’d turn up. The survey takes about forty-five minutes — we’ll measure the area, look at access for the dumper, ask what you’re hoping the garden does for you, and answer every question on materials and method. We don’t ask for a decision on the day and we don’t leave a brochure.
03
03Within 48 hours of the surveyFixed written quote
Itemised, in writing, no surprises later.
Within forty-eight hours of the survey, you’ll have a written quote in your inbox — broken down by labour, materials and waste, with the brand and quantity of every paving slab, fence post and plant we’re proposing. The figure is fixed. If we find something nasty under the lawn once we start, we’ll show you before we touch it.
04
041 – 6 weeks on site, depending on the jobBuild
Six lads we know, tidy site, finish when we said we’d finish.
Once you’ve signed the quote we book a start date and order the materials. On site we work clean — dust sheets in the house if we’re going through, daily sweep, tools and rubbish off the lawn at the end of the day. You can be on site or out at work; we’ll WhatsApp progress photos either way. Stage payments are 30/40/30 with the final 30% only released on your sign-off.
05
05For as long as you’d like usAftercare
Eight-week establishment visit free, monthly rounds optional.
Eight weeks after handover we come back to check the planting’s taken, the pointing’s settled and you’ve no questions — that visit is free, always. After that, about a third of our customers keep us on for monthly or fortnightly maintenance with Anya; the rest carry on alone with our number on the fridge in case anything comes up.
Ready to start?
Step one is
thirty seconds.
Pick the job, drag the slider, see the figure — or ring the yard if you’d rather have a chat first.
Try the 30-second estimator →Or call · 01993 822 450